Customer Service Basics Workshop

Name: Customer Service Basics Workshop

Date: October 7, 2024

Time: 5:30 PM - 7:00 PM PDT

Registration: Register Now

Event Description:

Customer Service Workshops - Overview
Recent polling of guests to Big Bear indicate that our businesses and residents should dust off their customer service skills. Excellent customer service and simple courtesies to guests visiting Big Bear are essential to maintaining and growing the local Big Bear Valley economy that keep businesses open, provide jobs and support of local non-profits and the community.

The Chamber is offering six (6) evening workshops on customer service skills this fall. The workshops are open to member and non-member business owners, managers, supervisors and employees and free to high school juniors and seniors.

October 7 - Essential Customer Service Skills
October 14 - (repeat of October 7)
October 21 - (repeat of October 7)
October 28 - Customer Service Skills for Retail Businesses
November 11 - Customer Service Skills for Restaurants/Eateries/Bars
November 18 - Customer Service Skills for Lodging businesses

This first three workshops focus on the basic customer service skills that everyone dealing with the public should have, in plenty! This workshop is repeated on October 14 & October 21. It will include a discussion of the very basic skills to deliver excellent customer service, building your soft skills, and why great customer service benefits the business and you, and our local economy in the Big Bear Valley. Each of these workshops focus on: why it is important to the business and to Big Bears' local economy; soft skills; the basic checklist for delivering excellent customer service and tips for developing loyal customers through great customer service. Part-lecture, part interactive.

The other three (3) workshops are being specifically offered for Retailers, restaurants/eateries/bars, and lodging (hotels, motels, short term rentals, and small cottage businesses). They will focus on building your customer service skills and focusing on those customer service tips that are essential for that type of business.

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Location:

Big Bear Chamber of Commerce
Conference Room (enter through back door of building)
630 Bartlett Road, Big Bear Lake, CA 92315
(909) 866-4607

Date/Time Information:

Customer Service Basics
Monday, October 7, 2024 - 5:30 pm
Chamber Conference Room
(please enter through back door of building)

Contact Information:

(909) 866-4607

Send an Email

Fees/Admission:

Chamber Member Business Owners, Managers, Supervisors and Employees
$25 per workshop
Non-Chamber Member Business owners, managers, supervisors and employees
$50 per workshop
High School Juniors and Seniors may attend as guests of the Chamber at no charge. A certificate of completion will be issued for each and every workshop attended to these students.

Pre-Registration is REQUIRED.

Any workshop with less than 25 registrants will be CANCELLED out of consideration for our speakers' preparation and time.

No refunds for no-shows.

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